You need to be online to use this feature - I am online. Why is this happening?

[kengaskell]

You need to be online to use this feature - I am online. Why is this happening?

I have a paid for subscription, but it has started giving me this message when I try to use any online assets.

Having said that, I have no difficulty saving online to One Drive.

What is happening and is their a fix?

Ken

[Acorn]

Ken, you have XDPX flagged as your Magix product. What version? Is it within the Update Service active period? When did you renew?

The answer may well have to be raising a Ticket through Magix - link in my signature block.
Magix sometime mangles the registration mechanism and only it can reset.

In the meantime, try running your XDA once as Administrator. It might help.

Acorn

[kengaskell]

My update was 11 March 2022. But now it won't even let me update, either on my laptop or my PC. I have used Xara for over 20 years, this is the first time this has happened, but certainly not now getting what I am paying for.

I have just tried running it as administrator and it isn't making any difference. I am complete locked out. My subscription is only four months old.

[handrawn]

what version is it [as acorn asked] - there are known issues with version 18/19

[browj2]

@kengaskell

You need to be online to use this feature

What feature?

Please post a screen shot of exactly what you see.

...but it has started giving me this message when I try to use any online assets

.

Did you already download the asset and you get a message indicating that you can't use it?

We can't see your screen.

[kengaskell]

This is the message I get, but I am online and I am able to save to One Drive etc, but I can't access any Xara online material, including updates.

[Daniel]

Do you have a (software) firewall that might be preventing Xara Designer Pro X from accessing the internet?

Your computer could be online, and you could access OneDrive [via the OneDrive app or Windows Explorer having permission to access the internet] but if a firewall is preventing the Xara software from asking for anything from the internet, it'd think that it was offline.

[Acorn]

Ken, I have already advised you need to raise this with Magix.

You have still not advised your version: Help > About detail can be copied.

Acorn