Coming a bit late to this exchange, all I can offer is this advice; the more specific a members request for help solving an issue is, the better the TG members and moderators can understand the problem and offer solutions. If a problem cannot be solved by the TG members then often we will contact Xara support directly and ask them to comment.
As Frances pointed out, all moderators are volunteer, we are not paid for our time. We do this because we have used Xara products for some time (I started in 1996), we like the products and the way they work, and we like to help others.
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