Your login name and email address must match what you originally used when you registered? Reference:
http://support.xara.com/index.php
Here is what I did to research the issue:
- Pointed my browser to Xara.com.
- Clicked the Support button at the top of the home page.
- Clicked the Troubleshooter » Installing, downloading, and unlocking link. I noted, by the way, that the second paragraph states, "If you can't access your account, you will have the opportunity to contact customer support at the end of the troubleshooter."
- Selected Xara Menu Maker from the list of software products, then clicked the Next button.
- I selected Versioni 1.1, then clicked the Next button.
- I clicked I wish to download the product, then clicked the Next button.
- At the bottom of the sequential instructions, there is this option: "I've forgotten my sign in details."
- The following information is displayed:
If you need access to your XaraClub account, but can't remember your details, please try the following steps. If you are still unable to access you can contact Xara for assistance.
- Try to log in at http://www.club.xara.com/ with what you think your username and password is. Don't worry if you get it wrong, or if it takes a few guesses, it's okay to keep trying until you get it right.
- Request a password hint from this page at the XaraClub website. Don't worry if you can't remember your username; you can also request a password if you know your account email address or one of your product serial numbers.
If you still can't remember your details, and you no longer have access to your account email address and thus can't receive a password reminder, then please contact customer support using the form below. Please enter as many details as possible to allow us deal with your query more efficiently.
A Contact form is displayed.
Note that you can contact Xara Support by sending an email to support [@] Xara.com.
Also within Xara Online Support is the following article:
Will Xara products work with Windows Vista?. There is an option that specifically deals with Menu Maker, which reads:
Menu maker on Windows Vista
Menu Maker must be installed from a CD and unlocked and initially run from an account with admin access. If you currently have the download version only, you will need to order the CD version. The program will not install from the download or from a non admin account, even wen selecting to run as admin.
Hope that helps.
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