I get this error code

[Christine Farrelly]

Open new document and try importing the file, drag and drop from explorer.

Hope this works.

[Egg Bramhill]

Firstly try right clicking on the Xara launch icon & choose "Run as Administrator". Try again.

Secondly open Xara and from file explorer try dragging the file to the Xara title bar.

If neither option solves your problem, attach your xar/web file here on TG so we can take a look..